Helena aims to provide the best possible service to our customers to ensure we are meeting your needs - that is why monitoring our performance is so important.
We check the quality of our services in a number of ways, including monitoring how well we are meeting our service standards and how satisfied our tenants are with our services. We use this feedback to look at how we can improve our services.
- Key to monitoring and improving our performance are a number of factors:
- Involving our customers so we can understand where you need and want us to make improvements;